curiculum vita

Education

Texas Tech University - Lubbock, Texas
PhD Student - Current
Technical Communication and Rhetoric

Arizona State University - Tempe, Arizona
Post-Baccalaureate Certificate - May 2002
Multimedia Writing and Technical Communication

Master of Arts Degree - May 2003
Religious Studies

Bachelor of Arts Degree – May 1999
Religious Studies / Minor in Anthropology

Publications

“New Media in the Online Classroom”
Rocky Mountain Communication Review - August, 2009

“Expanding Composition Audiences with Podcasting”
Computers & Composition Online - Spring 2007
Co-authored with Doug Dangler and Ben McCorkle

“2005 Intel ISEF Technical Competition”
Intercom Magazine - July 2005

Professional Presentations

“Digital Orality and the Online Video Conversati­on:
 Simulating Synchronic­ity and Preserving Humanness in Distance Communicat­ion”
The Tenth Annual Convention of the Media Ecology Association - 19th June 2009

“Embedded Online Video Conversations: Simulating Synchronicity in the Online Classroom”
Association of Teachers of Technical Writing Conference - March 2009

“Using Web 2.0 in Education”
Co-presented with Shelley Rodrigo and Alisa Cooper
PodcampAZ - November 2008

“New Media in the Workplace: Delivering Content & Communicating with Web 2.0 Technologies”
PodcampAZ - November 2008

“Structuring New Media with Ancient Tools: Podcasting & the Rhetorical Canon of Delivery”
Federation of North Texas Area Universities Rhetoric Symposium - February 2007

Volunteer Work

International Science and Engineering Fair
Judging Coordinator

Central Arizona Regional Science and Engineering Fair
Judge

Industry Experience

Go Daddy
Content Designer - User Experience Design Group
December 2008 to Current

  • Create company-wide product style and content standards for Go Daddy, an organization that sets industry-wide standards
  • Write user interface content for 50% of all Go Daddy applications
  • Script, record, and build instructional on-screen video tutorial “actioncasts”
  • Serve as voice talent/narrator for all actioncasts

Technical Writer - User Experience Design Group
June 2007 to December 2008

  • Wrote all documentation related to Quick Shopping Cart, Quick Blogcast, Online Photo Filer, and Merchant Accounts, Shared Hosting, and Traffic Facts (stats)
  • Created Help files, Walkthrough Guides, and ActionCasts to assist clients in managing various aspects of their accounts

Arizona State University
Multimedia Writing and Technical Communication program
August 2003 to Current
Associate Faculty

  • Instruct the General Principles of Multimedia Writing course both online and in a classroom setting

Veterans Benefits Administration
Veterans Services Representative
February 2007 to June 2007

  • Process Compensation and Pension Claims for U.S. Veterans

GoDaddy
Sales and Support Representative
October 2006 to February 2007

  • Provide sales and technical support to clients with issues including domain hosting, email, server set-up, transferring accounts, and other account-related difficulties

Prudential Financial
Web Content Manager/Consultant
January 2006 to March 2006

  • Edited author content for grammar, consistency, and style and formatted it for the web
  • Maintained sections of Web site with daily updates, and general enhancements
  • Performed writing tasks, such as rewriting the department editorial policy

Net Transcripts
Quality Assurance Specialist
April 2005 to January 2006

  • Edited corporate and legal transcripts for accuracy, format, and standardization
  • Provided training and feedback to transcriptionists, ensuring performance quality

Corpedia Education
Managing Editor/Instructional Designer
December 2003 to March 2005

  • Interviewed subject matter experts and performed research to develop course content
  • Edited course scripts for content, style, instructional integrity and instructional design
  • Managed in-house and outsourced writers, supervising research and writing
  • Handled materials to build instructional content outlines for web-based courseware

Unicon Inc.
Elearning Associate
December 2002 to December 2003

  • Researched and analyzed content from the developers and engineers
  • Built e-learning courses in an academic portal program from text and graphics
  • Created documents for creating and tracking course creations, updates, and alterations
  • Quality checked courses and make structural, grammatical, and aesthetic revisions

Client Services Team Lead/Monitoring Lead
August 2000 to December 2003

  • Trained and monitored team members via weekly assessments and quarterly reviews
  • Provided customer service to a worldwide group of Cisco clients
  • Created policies, procedures and canned responses for Client Services Specialists

Kinkos of Arizona
Computer Services Manager / Graphic Designer
September 1994 to May 2000

  • Responsible for Department, including P&L, ordering, vendor relations, and payroll
  • Supervised staff, including hiring, training, appraisals, counseling, and termination
  • Assisted customers and answered all software, hardware, and printing related questions